At PDFMaps, our goal is to make sure you get the business map
you need-quickly, reliably and at the best possible price. And,
we are very proud to say that less than 2% of our maps are returned
for any reason.
For your convenience, we have established easy to use replacement
and return policies.
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Here for help selecting your Digital PDF Map
Mistakes by the PDFMaps Staff
First and foremost, we want you to get the map you need. If the
people here at PDFMaps make a mistake, we will simply correct
the error by replacing the map. There is no additional charge
to you. And, we apologize for any inconvenience.
I ordered the wrong map!
If you find that you have ordered the wrong map, we can help.
Call us to discuss the map you want. Return the unwanted map in
its original and re-sellable condition. We will apply the cost
of the original map to the replacement, less a 15% restocking
fee and any shipping & handling charges.
What you should do:
1. Call us within 2 days of receipt of your map.
2. Get the Return Authorization number (RAN) by completing the
Return Request
3. Return the product within 10 days of when the RAN was issued
What PDFMaps WILL
NOT DO:
1. Accept any returns that are not pre-authorized or don’t have
a Return Authorization Number (RAN)
2. Issue a RAN after 2 days after receipt of product
3. Issue a RAN without a completed and signed Return Request
4. Accept any return after 10 days after the RAN was issued
5. Accept any product not in its original and re-sellable condition
Damaged Goods
If you receive a product with visible damage, call us immediately.
If the damage is discovered before delivery, refuse it immediately.
A replacement will be expedited and shipped to you as soon as
possible.
PDFMaps appreciates your assistance in processing any claim with
the shipping carrier.
Return Authorization Number (RAN)
All returns have a Return Authorization Number (RAN). Call your
Client Service Representative. They will promptly process your
request. Complete the Return Request and they will provide
you with your RAN.
Any products returned without this number will not be accepted.
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Here for help selecting your Digital PDF Map
